Delete Your Account

Before you delete: take your data with you

Deletion cannot be undone, and your reflections and journal entries are often the part people most regret losing. In the same place as the delete button you will find Export all my data (JSON) and Download my conversations, which gives you a readable transcript of your Sparky sessions. Both are free and take a few seconds.

Delete your Dive Deep Dating data

1. Sign in and open your Growth Dashboard.
2. Scroll to the bottom, to Your cloud data.
3. Tap Delete all my dating data.
4. Decide whether to tick Also delete my Sparky data in every other Dive Deep Dialogues app. Leave it unticked to keep your coaching in the other apps.
5. Type the confirmation shown, then confirm.

Deletion happens immediately and is not recoverable. Your Dive Deep Dialogues login stays active, so you can keep using other apps in the family — see below if you want that gone as well.

There is a separate Clear local data option under Your data on this device. That only clears this device's cache and leaves anything stored in the cloud untouched.

What is deleted

• Your session history — every First Dates and Long Game session, including ratings
• Your private reflections and journal entries
• Your Dive Deep Dating coaching profile and your entire chat history with Sparky in this app
• Your dating-app tracker entries and monthly debriefs
• Your compatibility and readiness results
• This device's cached copy, so you are not left looking at stale data

This covers both places we store things: the Dive Deep Dating database and the separate knowledge-hub database where Sparky's conversations live. One action clears both.

Sparky in other Dive Deep Dialogues apps is left alone. Sparky remembers you across the family of apps, so this deletes your dating coaching and nothing else. If you want Sparky to forget you everywhere, tick “Also delete my Sparky data in every other Dive Deep Dialogues app” in the confirmation step — it is off unless you choose it.

Deleting your whole Dive Deep Dialogues account

Your login is shared across the Dive Deep Dialogues family of apps, so deleting your dating data deliberately leaves it alone. To remove the identity itself, use the self-service page on our account hub:

Delete my Dive Deep Dialogues account

That one runs on a 30-day grace period — nothing is destroyed immediately and you can cancel any time within those 30 days by signing in again. After 30 days it is permanent, and it removes your data from every DDD app, not just this one.

If you cannot get into the app

Email [email protected] from the address on your account, with the subject line “Delete my Dive Deep Dating account”. We action requests within 30 days and confirm by reply. We will ask you to verify the address, because otherwise anyone who knows your email could delete your account.

What is kept, and for how long

• Purchase records: we never see or hold your card details. Payments are processed by PayPal, which keeps its own transaction records under its policies. Australian tax law also requires us to keep minimal sales records for five years.
• Anything still running: add-ons are one-off three-month purchases that do not auto-renew, so there is nothing to cancel and nothing left billing you. The ecosystem subscriptions (DDD Plus, Family and Family+) are monthly and recurring — deleting your dating data does not cancel one. Cancel it in PayPal or from your Dive Deep Dialogues account, or it will keep billing.
• Support correspondence: emails you have sent us are kept for up to 12 months in case you follow up, then deleted.
• Safety records: if a conversation was ever flagged for a safety review, we keep that record — it is how patterns of abuse stay visible, and we cannot do that job if the evidence disappears on request. Deleting your dating data leaves it in place. Deleting your whole Dive Deep Dialogues account (above) strips your ID out of it, so the record survives but no longer points at you.
• Aggregate statistics: counts that never identified you — how many sessions were run in a month, for instance — stay in our totals.

Everything else is removed from our live systems at the moment you delete, and is not recoverable by you or by us.

Questions

If anything here is unclear, or you would rather a person handled it, email [email protected] — a real one reads it. Our Privacy Policy covers how we handle your data more broadly.