Our Promise to You

At Dive Deep Dating, we understand that privacy is essential, especially when you're exploring relationships, sharing personal goals with an AI coach, or connecting with someone new. This policy explains what we collect, why, where it is kept, and who else handles it.

The short version: we don't sell your data, we don't use it for advertising, and your coaching conversations are never used to train AI models. Without an account, what you save stays on your device. With an account, it is saved to your account in Sydney, Australia, and you can export or delete it yourself at any time.

Age Requirement

Dive Deep Dating is for users aged 18 and over. When you create an account we ask for your date of birth, use it to calculate your age, and store only that you are 18 or over (the bracket "18+"). We don't keep your date of birth after that. You can use much of the app without an account, and then we do not ask your age. Spicy Mode always asks each person to confirm they are 18 or over before it opens.

We do not knowingly collect information from anyone under 18; if we discover an account belongs to a minor we will delete it promptly.

What We Collect

Account Information

Email address: required for sign-in and purchase receipts
Display name: optional, shown in sessions
Authentication provider: which sign-in method you used (email, Google, or Apple)

What You Do in the App

Session history: which modes you've used, when, the questions you covered, the ratings you gave and the notes you wrote for yourself
Journal entries and reflections: what you write in the dating journal and after a session
Dating-app tracker and monthly debriefs: the entries you add on the Growth Dashboard
Game results: scores and choices from Games Hub activities
Self-checks and worksheets: your readiness result, intentions worksheet and progress through the Confidence Hub. These are kept on your device only

Where this is kept depends on whether you have an account. See Where your data is kept below.

AI Coaching Conversations (Sparky)

Messages you send to Sparky: your questions, reflections, and the context you share
Sparky's responses: stored so Sparky can remember your situation across sessions
Coaching context: goals, patterns, and preferences you've discussed, used to personalise future sessions

Payment Information

Purchase records: which add-ons or subscriptions you've bought, dates, and amounts
Transaction IDs: for receipt and support purposes
We never see or store your payment card details. On the website, PayPal handles payment. In the iPhone and Android apps, the app store you buy from handles it

Technical Data

Analytics: Google Analytics counts which pages and features get used. It sets cookies only if you accept the banner. If you decline, no analytics cookies are set, but Google's tag still loads and sends Google cookieless signals that are not tied to an identifier on your device
Bot protection: Cloudflare Turnstile checks that you're human during certain actions. Cloudflare says it collects signals such as your IP address and browser details solely to detect and block bots
Error logs: technical errors to help us fix bugs (no personal content)

Newsletter Subscribers (Insights Visitors)

If you subscribe to our newsletter from the Insights articles without creating an account, we collect:

Email address: the one you enter in the subscribe form
Source: which article or page you subscribed from, so we can see which content is bringing people in
Dates: when you signed up and when you confirmed

That's it. No name, no location, no linked account data (unless you later create one with the same email). We send one email asking you to confirm, and you are only subscribed once you do. You can unsubscribe at any time: every newsletter email has a one-click unsubscribe link at the bottom, and you can also email us directly to have your address removed from the list.

Reader Reflections and Contact Messages

If you send a reflection at the end of an article, we collect the reflection text, the optional name and email you choose to provide, and your browser type. Reflections are private: nothing in the app publishes them, and we would only ever publish one with your explicit permission. If you use the contact form, we receive the name, email address, subject and message you enter, as an email.

Where Your Data Is Kept

Your journal, reflections, tracked dating apps, Sparky summaries, Learning Hub progress and your record of finished sessions (with your own ratings and notes) are kept in one of two places. Which one depends on whether you are signed in to an account.

Without an account

When you are not signed in, including when you join a session as a guest, these records are kept in this browser's storage, on this device only. They are not sent to us. That also means we cannot recover them: if you clear this browser's data, change browser, or lose the device, they are gone. They are not encrypted, so anyone who can open this browser can read them, and there is no download for them.

With an account

When you are signed in, these records are saved to your account, in Google Cloud in Sydney, Australia, where only you can read them, and the device you saved them on keeps a copy. They open on any device you sign in on, the next time its dashboard loads. They are still there if you clear a browser or lose a phone, and you can download a copy or delete them yourself at any time. An account is free.

If you sign in on a device that already holds records saved without an account, we ask before adding them to your account, and you can say no. Nothing is moved unless you say so. Signing out does not remove what a browser holds, so on a shared device, clear it before you leave.

Kept on your device either way

Some things never leave the device you used, signed in or not: your Confidence Hub progress, your intentions worksheet, your readiness result, unfinished games and your display settings.

On our servers either way

Two things go through our servers whether or not you have an account. Your chats with Sparky are stored so Sparky can remember them; without an account they are held under a guest identity kept in this browser. And a session with another person has to be shared to work, so what you share in it is held on our servers while it runs. A session expires four hours after it starts and is removed by a daily clean-up. See Session Mode Privacy.

See it and clear it

You can see what this browser holds, and clear it, on the Growth Dashboard: scroll to the "Your data on this device" panel. Clearing it does not touch anything saved to your account and does not sign you out. The app needs an internet connection; it does not work offline.

A fault we have fixed

Between May and October 2026, if you used the app as a guest (by starting or joining a session without an account) and then used the journal, reflections or tracker in the same browser, those entries were also copied to our servers under your guest identity, while the screen said they were kept on your device only. Nobody else could read them. We have stopped this. If it may have applied to you, "Delete all my dating data" on the Growth Dashboard removes those copies when used from the same browser, or email [email protected] and we will remove them for you.

How We Use Your Data

We Use Your Data To:

Provide and personalise the Service, including AI coaching that remembers your context
Process purchases and manage your add-on access
Send transactional emails: purchase confirmations, verification emails, and account notifications
Send the Dive Deep Dialogues newsletter (only if you subscribe, and you can unsubscribe at any time)
Show you your own activity on the Growth Dashboard
See, in total, which pages and features get used, so we can improve the Service

We Never:

Sell your data to anyone: not advertisers, not data brokers, not dating platforms
Use your coaching conversations to train, fine-tune, or improve AI models
Show your journal, your reflections or your own notes to another user
Use your data for advertising or targeted marketing
Record or listen to your voice or video calls. They are encrypted between the two devices

Legal Bases for Processing (UK, Ireland and the rest of the EU/EEA)

For users in the UK, Ireland and the rest of the EU/EEA, we rely on the following lawful bases under UK GDPR and EU GDPR Article 6:

Contract (Art. 6.1.b): providing the app, running sessions, processing coaching chats you've started, handling voice/video calls, and processing add-on purchases. Without this basis we cannot deliver the Service.
Legitimate interest (Art. 6.1.f): fraud prevention, security (rate limits, Turnstile), keeping minimal server logs for troubleshooting. We've balanced this against your rights and only rely on it where necessary.
Consent (Art. 6.1.a): analytics cookies, the newsletter, and optional features you explicitly turn on (including Spicy Mode). You can withdraw consent at any time.
Legal obligation (Art. 6.1.c): keeping payment records as an Australian business must (we keep them for 7 years), and complying with lawful requests from authorities.

Sensitive Information

Some features of the app can involve data classified as "special category" under GDPR Article 9 and "sensitive information" under Australian Privacy Principle 3: for example, choices you make in Spicy Mode, journal entries about mental wellbeing, or inferences about sexual orientation or preferences from sessions with a partner. Other countries' privacy laws protect this kind of information in similar ways.

We only process this data based on your explicit consent, given when you first activate the relevant feature:

Spicy Mode requires a multi-step consent flow before any content appears: an age confirmation, an introduction to the content types, and granular checkboxes where you opt in to specific heat levels (Warm, Hot, Scorching) independently. In multiplayer sessions, both partners must consent separately and we only serve heat levels that both of you opted in to.
You can withdraw consent at any time: one tap during a session via the "Disable Spicy Mode" control ends the feature for you (and in multiplayer, for your partner too). Withdrawal is as easy as giving consent, as required by GDPR Article 7.3.
We never use sensitive information for advertising and never share it with third parties beyond the infrastructure providers listed below under Third-Party Services.

AI Coaching Privacy (Sparky)

Sparky is an AI, not a person. Because Sparky remembers your context across sessions, we want to be especially clear about how your coaching data is handled:

Processing: Each message, with the name of the Learning Hub module and section you have open if you're reading one, goes to our Sparky service on Google Cloud in Sydney. There, Google Vertex AI (also in Sydney) turns it into a search key to find relevant guidance in our own library, and it is sent to Anthropic's Claude, through Anthropic's API, to write Sparky's reply. Anthropic may process it outside Australia.
Storage: Your coaching conversation history is stored in Firebase (Google Cloud) in Sydney, Australia.
Not used for training: Your conversations are not used to train AI models. Anthropic doesn't train its models on conversations sent through its API, and we don't use them to train, fine-tune or improve any model.
How long it is kept: We delete the word-for-word record of a conversation automatically after 90 days. What Sparky remembers about you (your coaching profile and the summaries of your sessions) is kept until you delete it. If you used Sparky without an account and don't come back for 60 days, that guest profile is deleted. Anthropic says it deletes the messages it receives within 30 days, and keeps for longer (up to 2 years) only those its safety systems flag.
Deletion: You can delete your entire coaching history at any time. Deletion is permanent and cannot be undone.
Scope: What you discuss with Sparky here is kept under Dive Deep Dating. The basics Sparky knows about you (your name, country and preferred coaching style) are kept in one profile that the coaches in our other Dive Deep Dialogues apps also use.
See it for yourself: What Sparky remembers shows you everything he holds, lets you download your conversations as a readable transcript, and deletes the lot in one step.

Voice and Video Call Privacy

Direct where possible: A call connects your two devices directly where the networks allow. Where they do not, it passes through a relay run by Cloudflare.
Encrypted either way: Audio and video are encrypted between the two devices, so neither we nor the relay can listen in.
No recordings: We do not record your calls.
No phone numbers: Connections are made via session codes only. Your phone number is never shared with other participants.
Your IP address: As with any internet call, each person's device can see the other's IP address, which can indicate a rough location. The Google and Cloudflare servers that help the two devices find each other see both addresses too.
Call set-up data: To set up a call, connection details (including each device's network addresses) are written to the session on our servers. The network addresses are deleted when the call ends, and the rest goes when the session is cleared.

Session Mode Privacy

When using session-based features (First Dates, Long Game, Games Hub):

What the other person sees: the answers you type, chat messages, your game choices, and in First Dates "Talk It Out" the 1 to 10 rating you give a question, once you have both saved yours
What only you see: the notes you write for yourself, the rating you give after a Write & Reveal answer, and every rating in Long Game. They are kept on your device during the session and filed in your own session history when it ends, on your device and in your own account if you are signed in. They are never put in the shared session
How long a session lasts: a session code expires four hours after the session starts. The shared session, including its chat, is removed by a daily clean-up after that
Who can join: anyone who has the code can join a session that is still waiting for its second person, so share it only with the person you mean to
Their copy: what you shared in a session stays in the other person's own history, as theirs. Deleting your data does not remove it from them

Third-Party Services

We use the following third-party services to provide the Service:

Firebase (Google Cloud): authentication, data storage, and hosting. The app's database, and your Sparky conversation history, are stored in Sydney, Australia.
Anthropic (Claude): writes Sparky's replies. Messages reach it through Anthropic's API, and aren't used to train its models.
Google Vertex AI: in Sydney, turns each Sparky message into a search key so Sparky can find relevant guidance in our library.
PayPal: payment processing for add-ons and subscriptions bought on the website. See PayPal's Privacy Policy.
Apple, Google Play and RevenueCat: in the iPhone and Android apps, purchases go through the app store, and RevenueCat tells us which add-ons you hold.
Resend: transactional and newsletter email delivery.
Cloudflare: Turnstile bot protection, and the relay and address-finding servers used for calls. See Cloudflare's Privacy Policy.
Google Analytics: usage analytics, with cookies only if you consent. See Google's Privacy Policy.
Google Fonts: the typefaces on every page are loaded from Google, which receives your IP address when they load.

Data Transfers Outside Your Region

Our databases are in Australia (australia-southeast1, Sydney). Some things leave Australia: each message you send Sparky goes to Anthropic, which may process it in the United States or elsewhere; the contact form and newsletter sign-up are handled by a service in the United States; and sign-in, analytics, calls, fonts and payment processing may run on each provider's global infrastructure, which may include the United States, United Kingdom or other jurisdictions.

For EU/EEA users, these transfers rely on the European Commission's adequacy decision for the EU-US Data Privacy Framework and, where needed, Standard Contractual Clauses (SCCs).
For UK users, transfers rely on the UK Extension to the Data Privacy Framework and the UK International Data Transfer Agreement (IDTA).
For Australian users, overseas disclosure complies with APP 8. Before disclosing personal information overseas we take reasonable steps to ensure the recipient handles it consistently with the APPs.

Cross-App Authentication

Dive Deep Dating uses the Dive Deep Dialogues Auth Hub for sign-in. This means:

Your account works across all Dive Deep Dialogues apps with a single sign-in
Your email, display name, and subscription status are held by the Auth Hub
Your dating data (session history, journal, reflections, game results) is kept in Dive Deep Dating's own database and is not shared with other DDD apps
Sparky is the one exception: see Scope under AI Coaching Privacy above

Your Control Over Your Data

You can do all of this yourself, without asking us:

Export: Download what our servers hold for you as JSON from the Growth Dashboard, in the "Your cloud data" panel: Sparky coaching profile and chats, session history, reflections, journal entries, tracked dating apps and monthly debriefs. Records kept only on a device are not in the download. For a readable copy of your Sparky conversations rather than a data file, use What Sparky remembers
Delete your dating data: Permanently delete everything saved to your account in this app (Sparky coaching, session history, reflections, journal, tracked apps, monthly debriefs) using the "Delete all my dating data" button on the Growth Dashboard. It happens immediately
Delete your whole account: To delete your Dive Deep Dialogues login, use the self-service deletion page. There's a 30-day grace period, and you can cancel any time before then. Delete your dating data first: deleting the account does not reach the Dive Deep Dating database yet. Delete Your Account explains both steps
Clear this device: "Clear local data" on the Growth Dashboard removes what this browser holds
Correct: Update your display name, email, or other account details
Change your analytics choice: Use "Analytics consent choice" in the "Your data on this device" panel on the Growth Dashboard, which has "Accept analytics" and "Decline analytics" buttons
Unsubscribe: One-click unsubscribe from the newsletter at any time
Withdraw consent: Any consent you've given (Spicy Mode, analytics, sensitive-information processing) can be withdrawn with the same ease it was given

If you would rather we did it for you, or you cannot get into the app, email [email protected]. We reply within a month.

Your Rights, Wherever You Live

SILVER WOLF Productions is based in Australia, so Australian privacy law (the Privacy Act 1988) applies to how we handle your information. People use Dive Deep Dating in many countries, including New Zealand, India, the UK, Ireland, Canada and the US. Wherever you live, you can ask us for a copy of the personal information we hold about you, ask us to correct it, ask us to delete it, and ask us to restrict or stop certain uses of it.

The privacy law where you live may give you further rights: for example the GDPR in Ireland, the UK GDPR, New Zealand's Privacy Act 2020, India's Digital Personal Data Protection Act 2023, Canada's PIPEDA, and US state privacy laws such as California's. Nothing in this policy takes those rights away.

Australia

We comply with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). Under Australian law you have the right to:

Know what personal information we hold about you, and how it's being used and disclosed (APP 1, APP 12)
Request correction of personal information you believe is inaccurate, out of date, incomplete, irrelevant, or misleading (APP 13)
Access your personal information within a reasonable period, free of charge (APP 12)
Have your sensitive information processed only with your consent (APP 3)
Make a complaint about how we handle your personal information

Under the Notifiable Data Breaches scheme (Part IIIC of the Privacy Act), we will notify you and the Office of the Australian Information Commissioner (OAIC) if a data breach is likely to result in serious harm to affected individuals.

UK, Ireland and the rest of the EU/EEA

Under the UK GDPR and the EU GDPR you have rights of access, rectification, erasure, restriction, portability and objection, and the right to withdraw consent.

California (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act and the California Privacy Rights Act:

Right to know what personal information we collect, use, and disclose
Right to delete personal information we hold about you
Right to correct inaccurate personal information
Right to opt out of any "sale" or "sharing" of personal information
Right to limit use of sensitive personal information
Right to non-discrimination for exercising any of these rights

We do not sell your personal information and we do not share it for cross-context behavioural advertising.

Complaints

If you're unhappy with how we've handled your information, please tell us first at [email protected]. We will investigate and respond within 30 days. You can also complain to the privacy regulator where you live: in Australia, the Office of the Australian Information Commissioner (oaic.gov.au); in New Zealand, the Office of the Privacy Commissioner (privacy.org.nz); in the UK, the Information Commissioner's Office (ico.org.uk); in Ireland, the Data Protection Commission (dataprotection.ie); in Canada, the Office of the Privacy Commissioner of Canada (priv.gc.ca); in India, the Data Protection Board of India; and in the US, the Federal Trade Commission or your state's attorney general.

Cookies and Analytics Consent

We only set analytics cookies after you accept the small banner on your first visit. Declining is fine: the app works completely without analytics. You can change your choice at any time under "Analytics consent choice" in the "Your data on this device" panel on the Growth Dashboard. Declining there stops new analytics cookies; cookies set while you had accepted stay in your browser until they expire or you clear them.

Data Retention

Your login: kept while your account is active. If you ask to delete your account, it is deleted 30 days later, unless you cancel by signing in again.
Your dating data: kept until you delete it. Deleting your account does not remove it yet, so delete it first (see Delete Your Account).
Sparky conversations: the word-for-word record is deleted automatically after 90 days. Your coaching profile and session summaries are kept until you delete them. A guest's Sparky profile is deleted after 60 days without use.
Shared sessions: expire four hours after they start and are removed by a daily clean-up.
Payment records: amounts, dates and transaction IDs are kept for 7 years, to meet our record-keeping obligations as an Australian business.
Analytics data: Google Analytics data is tied to a random ID in a cookie, not to your name, email or account.
Recovery copies: the Dive Deep Dating database keeps a rolling 7-day recovery copy for emergencies. Something you delete is gone from the live system at once and leaves that copy within 7 days.

Children's Privacy

Dive Deep Dating is designed for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via the app or email. The "last updated" date at the top of this page indicates the most recent revision.

Contact & Legal

If you have any questions about this privacy policy or how we handle your data, please contact us:

Privacy enquiries: [email protected]
General enquiries: contact us
Post: SILVER WOLF Productions, 1701 White Haven Avenue, Magenta, NSW, 2261, Australia
Operated by: SILVER WOLF Productions (ABN 66 376 765 633)
Company privacy policy: divedeepdialogues.com/privacy covers the Dive Deep Dialogues account and our other apps

This policy is governed by the laws of New South Wales, Australia, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).